Return & Refund Policy

At My Store, customer satisfaction is a priority. If your purchase does not meet your expectations, you may request a return or refund in accordance with the guidelines below.

Return Eligibility

You must request returns within 30 days from the delivery date of your order. This return window applies unless a different timeframe is required by law or specified for certain products.

To qualify for a return, products must:

Remain unused and in their original condition
Include original packaging and any accessories, when applicable
Be accompanied by valid order information
Be returned within the stated 30-day return period

Products damaged from improper use or returned in unsuitable condition may not be eligible for a standard return. Additionally, some products may be excluded from returns in accordance with applicable laws.

How to Start a Return

Please contact us before sending back any items. Your return request should include:

Your order number
The product you wish to return
The reason for the return
Photographs or other evidence if the product arrived damaged or incorrect

Once we review your submission, we will provide you with instructions on the next steps.

Returns of Damaged or Incorrect Orders

If your order arrives defective, damaged, or incorrect, notify us as soon as reasonably possible. We may request supporting photos or information to help evaluate your claim.

Eligible customers may receive a replacement, refund, or alternative resolution depending on the situation.

Refunds

Returned items may be inspected upon receipt before approval of any refund. Once approved, refunds are issued via the original payment method.

Please allow 5–10 business days after approval for refund processing. Additional delays may occur depending on your financial institution.

Return Shipping Costs

If you return an item due to personal preference or change of mind, you will typically be responsible for return shipping costs unless otherwise specified.

Where the item is confirmed defective, damaged, or incorrect, My Store will handle return shipping arrangements in compliance with applicable law and the circumstances.

Original shipping charges are generally non-refundable except where required by law.

Exchanges and Replacements

To request an exchange or replacement, please contact us before returning your original purchase. Exchanges are subject to product availability.

Order Cancellations

Cancellation requests are accepted only if your order has not progressed significantly in processing or fulfillment, typically within 24 hours after placing the order.

After the order has been dispatched, cancellations are no longer possible. At that point, you may request a return if your order is eligible under this policy.